Refund policy

01At a glance

02Design it yourself

You can try every design and preview your invitation for free before paying, so you know exactly what you are buying. If you still change your mind:

• Not published yet: full refund if you ask within 14 days of payment.
• Already published: full refund if you ask within 48 hours of publishing. We take the invitation offline when the refund is issued.

After 48 hours live, your guests may already have opened and answered it, so we can no longer refund the order. You keep full access until the end of your live period.

03Designed invitations

We design it for you and Made from scratch involve real hours from a designer, so the refund depends on how far the work has gone:

• Before work starts (we have not begun designing): full refund.
• After we send the first draft and before you approve: 50% refund. You can keep the draft link until your refund is processed.
• After you approve the design or it is published at your request: no refund, because the work is complete. You still have everything you paid for, including edits for the full live period.

If you are not happy with a draft, tell us what feels wrong before asking for a refund. Most of the time a revision fixes it, and revisions are included.

04Add-ons

Add-ons follow the same rules as the order they belong to. Two exceptions, because they are delivered as soon as you receive them:

• Express, within 24 hours (€29): not refundable once the invitation is delivered on time. If we deliver late, we refund it automatically.
• Your own web address (€49): not refundable once the domain has been registered in your name, since the registration fee is paid to the registry.

05When something is our fault

If your invitation does not work as described and we cannot fix it within 3 days of you telling us, you get a full refund, whatever the timing above says. The same applies if we cannot deliver a designed invitation at all.

06How to ask for a refund

Email hello@kindlyinvite.com from the address you used at checkout, with your invitation link or order number. No need to explain why, though we appreciate knowing.

We confirm within 2 business days. Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. Most banks show the money within 5 to 10 business days.

07Your legal rights

EU and UK consumers have a 14-day right to withdraw from online purchases. For digital services, that right ends once the service has been fully provided at your request, for example when you publish your invitation or approve a finished design, and you confirm this at checkout. The policy above is more generous than that minimum in several places, and it never takes away any right you have by law.